Certified Customer Care Professional

Customer Care certificate programs include courses covering customer centric services, different attitudes for customer care, questioning techniques and communication techniques.

Accreditations & Awards:

KEY HIGHLIGHTS

  • Top Ranked Course

    Middle Earth courses rank among the top 10 courses globally in all verticals. We have won multiple awards from HR.com & TrainingIndustry.com

  • 100% Practical Training

    Projects with live faculty support and mentors will help you practice the skills taught. We provide one year of coaching and bootcamps which will sharpen your skills

  • Flexible Learning Path

    The participants can choose a flexible learning path from 40+ certifications in HR and L&D including proficiency classes in HR tech and legal country system

  • Global and Senior Participant Pool

    The participants who enroll in our programs have an experience ranging from 7 to 25 years and they come from 60+ countries.

  • Practitioner Faculty

    The program is delivered by the faculty who were practitioners of HR with 15-40 years of experience with the best of companies

  • World Class Design

    Our world class designs in E-Learning and Coaching to ensure impact for high ROI.

  • Recommended by IIM & other Top B-Schools Alumni

    This Course is recommended by Alumni’s of IIMs, ISB, SP Jain & other top B-Schools

  • Trusted by 5000+ Corporate

    Trusted by more than 5000 leading corporate across India, Middle East, Africa and South East Asia

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DETAILED PROGRAM CONTENT

  • Objectives of customer care
  • Who is a Customer?
  • Identifying your customer
  • Comparison between internal and external customer
  • Cause – effect analysis – effect of service to internal customer on external customer
  • Perception and related concepts
  • Circle of concern and influence
  • Understanding the Self, its strengths and weaknesses
  • Johari Window for Personal Vision evaluation
  • Changing behaviors
  • Importance of Attitudes in customer service
  • Customer service and its responsibility
  • Identifying the needs of your clients
  • Anticipating the needs of your Customers
  • Reading your Customer
  • Four Basic Needs
  • The concept of Probing
  • Listening – your key to success
  • Constructive questioning techniques
  • Non-verbal communication

Sample Certificate

Please Note : We will be customizing content based on organizational needs

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