Emotional Intelligence in Teams


Tanushree Sharma

Assisstant Manager

Talent at Ernst Young


Emotional Intelligence in teams.


 “Everybody is a genius. But if you judge a fish by its ability to climb a tree, it will live its whole life believing that it is stupid”     – Albert Einstein.


Companies today are working on cultivating a professional environment that respects and embraces people’s differences. ‘Emotional intelligence’ or EI is an integral part of these efforts.


Everyone has strengths and weaknesses by virtue of their professional and personal experiences. However, collaborating to work towards a shared goal, within a diverse group, helps lessen the impact of any individual weaknesses, and translates their collective strength into some positive and powerful results.


They say, “Great teams are led, not hired.” EI is often applied to teams as there is a pressing need today to make teams work better together. The important difference between effective teams and ineffective teams lies in the emotional quotient (EQ) of the leader and collective EQ of the group.


EI can only evolve and increase with our desire to learn and grow. Here are some things that one can immediately start applying to increase ones EI or that of ones group.


Stay ‘cool’ and manage situations

We don’t need to juxtapose our various activities, to decide if we are stressed or not. The truth is, we’re all stressed out about something.

Add ‘a song of the day’ in your daily routine – Put on that special tune that takes you to your ‘happy place’ and puts you in the right mood to combat stress.


Don’t be reactive in the face of a difficult situation or a person

If you’re like most people, you have moments when your emotions get the best of you – whether we’re in a bad mood or a good mood. Knowing who or what pushes your buttons and how it happens is critical for taking control of these situations. Be self-aware to prevent any foolish choices.


Use the “Power of the Pause” when necessary

“Power of the Pause” provides is an ideal approach to self-management. It is what Maria Shriver recommends in her 2012 speech “Have the courage to press the pause button” to better handle the 24/7 nature of our world & to form an appropriate response in a difficult situation. She states, “Whenever you are in doubt, pause; take a moment, look at all your options, check your intentions, have a conversation with your heart, and then always take the high road.”


Reduce undesirable emotions

So you’re having a bad day? Turn that frown upside down & diffuse any conflict by simply smiling. When you are nervous, angry, or stressed smiling will trick your mind into feeling happy.


Bounce back from any hardship

With every challenging situation we encounter, ask questions such as “What is the lesson here?” “How can I learn from this experience?” “What is most important now?”


To conclude I’d like to say that we all have different personalities, different wants and needs, and different ways of showing our emotions. EI helps us in steering through it all, as it requires tact and talent – especially if we hope to prosper in life.


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